Privacy Policy

Last Edited on 2026-11-05

FDP Mold Remediation respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.FDPMoldRemediation.com, contact us, request a quote, schedule service, submit a form, call us, email us, or otherwise communicate with us.

This Privacy Policy applies to information collected through our website, online forms, phone calls, email communications, text messages, advertising campaigns, service inquiries, and other customer interactions.

By using our website or contacting us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, information collected automatically when you use our website, and information received through tools or service providers that help us operate our business.

The information we collect may include:

Contact information, such as your name, phone number, email address, ZIP Code, property address, or mailing address.
Service request information, such as the type of mold-related concern, requested service, preferred appointment time, property type, service location, and details you provide about the issue.
Communication information, such as form submissions, emails, call details, voicemails, text messages, chat messages, or other communications with us.
Scheduling and estimate information, such as appointment details, technician notes, estimate-related information, and follow-up details.
Website and device information, such as IP address, browser type, device type, operating system, referring website, pages visited, time spent on the site, links clicked, and general location information.
Advertising and analytics information, such as cookie identifiers, campaign source, ad interaction data, conversion tracking information, and similar online activity information.
Photos, documents, or other files you choose to send to us by website form, email, text, or another communication method.

We do not ask users to submit medical information through our website. If you choose to provide health-related details while describing a mold-related concern, we may use that information only as needed to respond to your inquiry, provide customer support, or handle related business records.

2. How We Collect Information

We may collect information when you:

Submit a website form.
Request a price quote, inspection, consultation, callback, or appointment.
Call, email, text, or otherwise communicate with us.
Interact with our website, online ads, or business listings.
Provide information during scheduling, service, or follow-up.
Send photos, documents, or other information related to a service request.

We may also collect information through cookies, pixels, analytics tools, call tracking tools, advertising platforms, CRM systems, website hosting providers, form plugins, and similar technologies.

3. How We Use Information

We may use personal information to:

Respond to inquiries, quote requests, callback requests, and service questions.
Schedule appointments and communicate about requested services.
Provide estimates, service information, customer support, and follow-up communications.
Evaluate service availability in your area.
Operate, maintain, and improve our website.
Understand how visitors use our website and online forms.
Measure the performance of advertising, marketing campaigns, and website activity.
Send appointment reminders, service updates, requested information, and customer communications.
Send marketing communications where permitted by law.
Prevent fraud, troubleshoot website issues, improve security, and protect our rights.
Comply with legal, regulatory, insurance, tax, accounting, and business obligations.
Enforce our terms, policies, and agreements.

4. Cookies, Analytics, and Advertising Tools

Our website may use cookies, pixels, tags, scripts, and similar technologies. These tools help the website function, help us understand how visitors use the site, and help us measure advertising performance.

Cookies are small files placed on your device by a website or service provider. They may help remember preferences, understand website traffic, track form or call conversions, improve user experience, and support analytics or advertising.

We may use:

Essential cookies that help the website operate properly.
Analytics cookies that help us understand website traffic and user behavior.
Advertising cookies or pixels that help measure ad performance or support relevant advertising.
Call tracking and conversion tools that help us understand which marketing sources generate calls, forms, or service inquiries.

We may use third-party tools such as Google Analytics, Google Ads, Meta/Facebook tools, call tracking platforms, CRM tools, form plugins, website hosting tools, or similar services. FDP Mold Remediation should confirm the exact tools being used before publishing this policy.

Most browsers allow you to refuse, delete, or manage cookies. If you disable cookies, some parts of the website may not work as intended.

We do not sell personal information for money. We may share personal information with trusted service providers and business partners when needed to operate our website, respond to inquiries, provide services, communicate with customers, or measure marketing performance.

We may share information with:

Website hosting, maintenance, and security providers.
Form, email, phone, SMS, call tracking, and CRM providers.
Scheduling, customer support, and communication tools.
Analytics and advertising platforms.
Payment processors, if payments are accepted online or by phone.
Contractors, technicians, local service providers, affiliated service locations, or business partners involved in responding to a service request.
Professional advisors, such as attorneys, accountants, insurers, and compliance providers.
Government, legal, or regulatory authorities when required or permitted by law.

We may also disclose information when we believe it is necessary to comply with the law, respond to legal requests, enforce our policies, protect our rights, protect the safety of others, investigate fraud, or complete a business transaction such as a merger, sale, transfer, or reorganization.

Some privacy laws may treat certain advertising, analytics, or cross-context tracking activities as a sale, sharing, or targeted advertising even when no money is exchanged. Where applicable, you may have the right to opt out of those activities.

6. How Long We Keep Information

We keep personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

The length of time we keep information may depend on the type of information, the reason it was collected, customer service needs, legal obligations, insurance requirements, accounting requirements, dispute resolution needs, and business recordkeeping requirements.

When information is no longer needed, we may delete it, de-identify it, or retain it in accordance with our standard recordkeeping practices.

7. How We Protect Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include secure website connections, access controls, limited internal access, vendor controls, data security tools, and other protective measures appropriate for our business operations.

No website, data storage system, or method of online transmission is completely secure. For that reason, we cannot guarantee that personal information will always remain secure.

8. Your Privacy Choices and Rights

Depending on where you live and which privacy laws apply, you may have certain rights regarding your personal information. These rights may include the ability to:

Request access to the personal information we maintain about you.
Request correction of inaccurate personal information.
Request deletion of certain personal information.
Request a copy of certain personal information in a portable format.
Opt out of certain uses of personal information for targeted advertising.
Opt out of the sale or sharing of personal information, where applicable.
Limit certain uses of sensitive personal information, where applicable.
Appeal a decision if we deny a privacy request, where required by applicable law.

To submit a privacy request, contact us using the information listed in the Contact Us section below. We may need to verify your identity before processing your request. Verification may require matching the information you provide with information we already have.

We will respond to privacy requests as required by applicable law. Some requests may be limited by legal exceptions, service records, security needs, fraud prevention, business records, or other permitted reasons.

If you are an authorized agent submitting a request on behalf of another person, we may require proof of authorization and may also ask the individual to verify their identity directly with us.

FDP Mold Remediation does not sell personal information for money.

If our website uses advertising or analytics tools that are considered a sale, sharing, or targeted advertising under applicable privacy laws, eligible users may request to opt out by contacting us or by using any privacy controls made available on the website.

If required by applicable law, we will also honor valid browser-based opt-out preference signals, such as Global Privacy Control, when our website is able to recognize and process them.

FDP Mold Remediation should confirm whether the website currently uses remarketing, retargeting, Meta Pixel, Google Ads conversion tracking, call tracking, or similar tools before this section is finalized.

10. Email, Phone, and SMS Communications

When you provide your email address or phone number, we may contact you about your inquiry, quote request, appointment, estimate, service request, or customer support matter.

We may also send marketing emails where permitted by law. Marketing emails will include a way to unsubscribe or opt out of future marketing messages.

If SMS or text messaging is used, we may send service-related texts, appointment reminders, follow-up messages, or other communications related to your request. Message and data rates may apply. You may opt out of SMS messages by replying STOP, where SMS functionality is available.

FDP Mold Remediation should confirm whether SMS is used before publishing this section.

11. Children's Privacy

Our website and services are intended for adults and for people seeking mold-related services for homes, businesses, or managed properties. Our website is not directed to children under 13.

We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, please contact us so we can review the matter and delete the information where appropriate.

12. Links to Other Websites

Our website may contain links to third-party websites, platforms, maps, review profiles, payment pages, social media pages, or other online services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites. When you visit a third-party website, your information is governed by that website's privacy policy and terms.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the Last Updated date at the top of this page.

Any changes will become effective when the updated Privacy Policy is posted on our website, unless a different effective date is stated.

14. Contact Us

If you have questions about this Privacy Policy, want to submit a privacy request, or want to update your information, you may contact us at:

FDP Mold Remediation
Website: www.FDPMoldRemediation.com
Phone: 877-421-2614
Email: [privacy@fdpmoldremediation.com or other privacy email]

For privacy requests, please include your name, contact information, the nature of your request, and enough information for us to verify and process the request.